Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") governs cancellations, rescheduling, and refunds for photography services booked through the Visual Advantage Media platform ("Platform").

This Policy applies to all bookings made through visualadvantagemedia.com and its related services.

This Policy is incorporated by reference into the Visual Advantage Media Terms of Service.

1. Booking Confirmation

A booking is considered confirmed once payment has been successfully processed through the Platform.

By completing a booking, the client agrees to the terms of this Refund & Cancellation Policy.

2. Rescheduling

Clients may request to reschedule a confirmed booking more than seventy-two (72) hours before the scheduled shoot time.

Rescheduling requests made within 72 hours of the scheduled shoot time may not be permitted and may require cancellation instead.

Rescheduled bookings remain subject to photographer availability.

3. Cancellation

Clients may cancel a confirmed booking at any time prior to the scheduled shoot.

The cancellation fee compensates the Platform and the assigned photographer for reserved scheduling time and administrative costs.

4. Refunds

If a booking is cancelled, the client will receive a refund equal to the original booking amount minus the $49.99 cancellation fee.

Refunds are issued to the original payment method used during checkout.

Refund processing typically takes 5–10 business days, depending on the payment provider.

Platform processing fees may not be refundable in certain cases depending on payment processor policies.

5. Cancellations After Photographer Arrival

If a photographer arrives at the scheduled property location and the shoot cannot be completed due to circumstances including but not limited to:

• property not ready
• client absence
• property access denied
• unsafe property conditions

the booking may be considered completed for billing purposes, and refunds may not be available.

6. No Refunds After Shoot Completion

Once a photography shoot has been completed, refunds are not available.

Clients may request one round of minor revisions to the delivered media within 48 hours of delivery, as described in the Platform Terms of Service.

7. Chargebacks

Clients agree to contact Visual Advantage Media support before initiating a chargeback or payment dispute.

Improper chargebacks may result in:

• account suspension
• recovery of administrative and chargeback fees
• restriction from future bookings

8. Platform Fees

Platform service fees are non-refundable once a booking is confirmed.

9. Exceptions

Visual Advantage Media may issue refunds or waive fees at its sole discretion in exceptional circumstances including:

• photographer cancellation
• platform scheduling errors
• verified technical issues

10. Contact

For refund or cancellation requests, please contact: